Provide professional support through a special ticket system in the User's accountWatch demo
Messaging is easy!
Let your customers write to you directly from their account, and the status system for handling appeals will allow you to navigate during the consideration of the issue. The notification system will help you instantly receive alerts about a new response.
Statuses allow you to assess the status of an request in support of
Search for a message
Search for tickets by user ID, status or login
Email and SMS messages to the user about new comments and status changes
A user can send you messages even if he does not have an account. Such messages you can read in the Admin Panel, and answer via Email messages.
A ticket can be created not only by the user from their account, but also by the administrator, by sending the required message to a specific user through the Admin Panel.
Ticket opening date, comment time, status - everything is stored in the Admin Panel
Send request "to nowhere" will not work - checking login for existence in the Admin Panel
If the problem is resolved, the user or administrator can close the ticket